Prior to the inspection we attempted to speak with 34 people. Healthwatch Nottingham is an independent organisation that represents people using health and social care services. We also checked what information Healthwatch Nottingham had received on the service.

Commissioners are people who work to find appropriate care and support services which are paid for by the local authority or by a health clinical commissioning group. We also contacted the local commissioning teams. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used information the provider sent us in the Provider Information Return.

Notifications are changes, events or incidents that providers must tell us about. Prior to the inspection, the experts by experience and inspector carried out telephone interviews to gain people’s views in relation to the quality of the service provided.īefore the inspection we looked at all of the key information we held about the service, this included whether any statutory notifications had been submitted. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The inspection team included one inspector and two experts by experience. This inspection took place on 5 and 22 December 2017 and both days were unannounced. CQC does not regulate premises used for extra care housing this inspection looked at people’s personal care and support service. People’s care and housing are provided under separate contractual agreements. The accommodation is bought or rented, and is the occupant’s own home. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. This service provides care and support to people living in specialist ‘extra care’ housing.

This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

Lark hill care home clifton nottingham